Sambalpur Cab Service – Privacy Statement
At Sambalpur Cab Service, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, and protect your information when you use our services, including booking a ride via our website, mobile app, or phone. By using our services, you agree to the terms outlined in this Privacy Statement.
1. Information We Collect
We collect personal information that you provide when using our services, including the following:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Booking Information: Pick-up and drop-off locations, ride preferences, and any special requests (e.g., child seat, additional stops).
- Payment Information: Credit card, debit card, and/or mobile wallet details for billing purposes (via a secure third-party payment processor).
- Location Data: GPS data to track your pick-up and drop-off locations during the ride (this is only collected when you are actively using our app or service).
- Communication Data: Records of communication with our customer service team, including emails, calls, and chat messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To process your ride requests, communicate with you about your booking, and ensure the ride is completed smoothly.
- To Improve Our Services: To analyze and improve our service offerings, including driver performance, vehicle maintenance, and customer experience.
- To Process Payments: To complete payment transactions and send you receipts or invoices for the services rendered.
- To Communicate with You: To send booking confirmations, updates about your ride, and promotional offers (if you have opted-in).
- To Comply with Legal Requirements: To comply with applicable laws and regulations or to respond to lawful requests from government or law enforcement authorities.
3. How We Protect Your Information
We implement a range of security measures to protect your personal information, including:
- Data Encryption: Sensitive data, such as payment information, is encrypted using secure technologies during transmission.
- Access Controls: Only authorized personnel within our company have access to your information.
- Third-Party Services: We use trusted third-party vendors (e.g., payment processors) to handle sensitive information like payment details, and these parties are required to comply with strict privacy standards.
However, while we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who assist in the operation of our business, such as payment processors, marketing partners, and cloud storage providers. These providers are obligated to protect your information and use it only for the services they are providing.
- For Legal Compliance: We may share your information to comply with legal obligations, such as responding to a subpoena, court order, or legal process, or to protect our rights and interests.
- For Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you if your data is transferred in this way.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can request access to your personal data and request corrections if any information is inaccurate or incomplete.
- Opt-Out of Communications: You can opt out of receiving promotional emails or messages by following the unsubscribe instructions in our communications or by contacting us directly.
- Request Deletion: You can request that we delete your personal data, subject to certain legal and operational requirements (such as retaining data for tax or legal purposes).
- Manage Location Data: You can control whether your location is shared by turning off location services on your mobile device. Please note that certain features of the service may not function properly without location data.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and mobile app. These technologies help us remember your preferences, track usage, and improve the overall functionality of our services.
- Cookies: Small text files stored on your device to remember certain settings or information between visits (e.g., language preferences or login details).
- Analytics: We may use third-party analytics services (e.g., Google Analytics) to collect and analyze usage data on how you interact with our website or app.
You can control cookie settings through your browser or device settings. However, disabling cookies may affect your ability to use some features of our service.
7. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete that information from our records.
8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this Privacy Statement periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy Statement, please contact us at:
By using Sambalpur Cab Service, you acknowledge that you have read, understood, and agreed to this Privacy Statement.