sambalpurcabservice

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Sambalpur Cab Service – Refund and Cancellation Policy

At Sambalpur Cab Service, we strive to provide a seamless and reliable transportation experience. To ensure fairness and transparency, we have established the following Refund and Cancellation Policy. Please review this policy carefully before making a booking.

1. Booking Confirmation

  • Booking Confirmation: A ride is considered confirmed once you receive an SMS or email confirmation with your booking details (pick-up time, vehicle type, driver information, etc.).
  • Advance Payment: For certain bookings (e.g., long-distance trips or premium vehicles), an advance payment may be required. The amount will be clearly communicated at the time of booking.

2. Cancellation by the Customer

You can cancel your booking at any time before the scheduled pick-up. Cancellation charges will apply depending on when the cancellation occurs.

  • Free Cancellation: Cancellations made at least 2 hours before the scheduled pick-up time will be eligible for a full refund.
  • Late Cancellations: Cancellations made within 2 hours of the scheduled pick-up time will incur a 10% cancellation fee of the total fare.
  • No-Show: If you do not show up at the designated pick-up location without prior notice, you will be charged the full fare.
  • Partial Refunds: In cases where you cancel after the ride has already started, the refund amount will be based on the distance traveled or time spent.

3. Cancellation by Us (Sambalpur Cab Service)

We reserve the right to cancel or reschedule your booking under certain circumstances, including but not limited to:

  • Unforeseen Circumstances: Such as vehicle breakdowns, driver unavailability, or extreme weather conditions.
  • Force Majeure Events: In cases of natural disasters, strikes, government regulations, or other emergencies that prevent us from providing the service.
  • Safety Concerns: If we believe that continuing the ride would jeopardize the safety of the passenger or the driver.

In these cases, you will be notified promptly, and we will offer the following options:

  • A full refund of any amount paid in advance.
  • The option to reschedule the ride at no additional cost.

4. Refund Policy

Refund Eligibility:

  • Refunds will be processed according to the timing of your cancellation and the method of payment used.
  • Refund for Cancellations: If eligible for a refund based on our cancellation policy, the amount will be credited to your original payment method (credit/debit card, wallet, etc.).
  • Processing Time: Refunds will be processed within 7 to 10 business days from the date of cancellation.
  • Bank Charges: Any bank fees or processing charges associated with a refund will be borne by the customer.
  • Advance Payment: If you made an advance payment for a booking and cancel within the refund window, the advance will be refunded according to the above cancellation policy. If the cancellation is outside the allowed time frame, the advance may be non-refundable.

5. Changes to Booking

  • Rescheduling a Ride: You can modify your booking details (such as the time or date of the ride) at least 1 hour before the scheduled pick-up time without incurring any additional charges.
  • Additional Charges: If the new booking time or location results in a price difference (e.g., additional distance), the adjusted fare will apply.
  • Name Changes: Changes to the passenger’s name are permitted, but please ensure the correct details are provided for safety and communication purposes.

6. Refund Process

  • How Refunds are Processed: Refunds will be credited back to the original payment method used at the time of booking (e.g., credit card, debit card, digital wallet).
  • Refund Status: You will be notified via email or SMS once your refund has been processed. Please allow up to 7 business days for the refund to appear in your account, depending on the bank or payment service provider.

7. Exceptions

  • No Refund in Special Circumstances: Refunds will not be provided in certain situations, such as:
    • If the customer fails to meet the driver at the agreed pick-up location (No-Show).
    • If the customer cancels the ride during the trip.
    • If the customer is engaging in illegal, disruptive, or abusive behavior, which leads to the ride being canceled.

8. Customer Support

If you have any questions or concerns about cancellations or refunds, please contact our customer support team. We will make every effort to resolve any issues promptly.

By using our services, you agree to these Refund and Cancellation Terms.